Refunds & Cancellations

1. Plan Activation

Navigator and Co-Pilot fees are generally non-refundable after the plan has been activated and digital access has been made available, except where required by applicable law or covered by the eligibility cases below.

2. Mentor Sessions

If Jagrati or a mentor rejects a paid booking or cannot deliver the confirmed session, the payment will be refunded or the session will be rescheduled at the student's choice. Completed mentor sessions are non-refundable.

3. Refund Eligibility

Refunds may only be considered in situations such as:

• Duplicate payment transactions
• A verified payment where plan access was not activated due to an internal technical failure
• A paid mentor booking rejected or not delivered by Jagrati or the mentor
• Exceptional circumstances approved by management

Refund requests must be submitted within 7 days of payment.

4. Non-Refundable Situations

Refunds will not be provided for:

• University admission rejections
• Visa refusals
• Change of mind, country, intake or personal plans after activation
• Delays caused by universities or embassies
• Digital plan access already activated or services already delivered

5. Processing Time

Approved refunds may take 7–14 business days to process depending on the payment method and banking provider.

6. Contact for Refund Requests

For cancellations or refund-related concerns, contact: 📧 support.jagratiabroad@gmail.com